Frequently Asked Questions
I. Prospective Clients (Pre-Consultation / Leads)
These questions focus on fees, timeline, and the value of your service.
1What countries/services do you specialize in?
We specialize in Study Abroad (North America, Europe, Australia), Immigration/PR pathways, and providing full travel logistics (flights, hotels). Our expertise lies in creating a customized portfolio strategy to secure your visa.
2What is your success rate?
We do not disclose a public percentage, but our focus is on Portfolio Vetting & Visa Preparation. Our rigorous mock interviews and document review process ensure our clients are highly prepared and have a strong chance of success based on their profile.
3 What is the total cost of your service?
Our service is broken down into four clear phases (Planning, Document Review, Application, Visa Processing). Phase I (Initial Consultation & Planning) is ₦30,000. We provide full fee transparency during this initial consultation—there are no hidden costs.
4 How long does the entire process take?
The duration is profile-dependent, but our goal is speed. Our Initial Consultation (Phase I) takes 1-2 weeks. The subsequent phases depend on external embassy and university processing times, which we monitor closely.
5Do I need to have my funds ready to start?
To start Phase I (Initial Consultation), you do not need proof of funds. However, to proceed to Phase II (Document Review), you must demonstrate access to your sponsor's documents to ensure we match you with schools you can actually afford and qualify for.
II. Active Clients (Post-Payment / Mid-Process)
These questions focus on managing expectations, accountability, and process status.
1 I'm feeling nervous about the visa interview. What's next?
That's completely normal! The next step is your mock interview training with our specialist, Theresa. We will schedule an intense session focusing on your specific portfolio and potential questions to ensure you are confident and your answers align perfectly with your documents.
2Can you change my school choice at this stage?
Changing schools past the [Phase II/III] stage requires a new application strategy, which will impact your timeline and payment. Please schedule a brief meeting with Temitope (Travel Advisor) to assess the implications and update your application plan
3 I need to travel next month for a vacation. Can you help?
Absolutely! While we manage your study application, our Travel Packages team can fully assist you. Please provide Temitope with your dates and destination, and she will handle all the flight and hotel logistics for you separately.
III. Agency Services & Fees (Trust & Value)
1Why should I use your agency instead of booking online myself?
We offer expertise, value, and a safety net. We save you hours of frustrating research, provide curated, personalized recommendations based on our firsthand knowledge, and, most critically, we are your single point of contact if anything goes wrong during your trip. We turn a stressful booking process into a seamless, enjoyable experience.
2Will I pay more for my trip if I book through you?
Not necessarily. While we charge a planning fee, we often have access to exclusive wholesale rates, packaged deals, and amenities (like free breakfast, room upgrades, or resort credits) not available to the general public. These perks frequently offset the cost of our service fee, giving you a better overall value.
3How does your agency find better deals than public websites?
We are part of a preferred partner network with major suppliers (hotels, cruise lines, tour operators). This grants us access to private, bulk inventory and allows us to offer added-value perks that simple online booking sites cannot match, ensuring a superior client experience.
4What types of travel do you specialize in?
Our specialization is in student admissions,luxury vacations,African Safari,Family relocationBudget friendly holiday packages…... Our deep expertise in these niches allows us to offer detailed, insider knowledge and flawless execution that generic booking sites can't provide.
5Do you work with non-local clients, or are you geographically limited?
We are a full-service agency capable of supporting clients globally. Our consultations are primarily conducted via phone and video conference. As long as you have internet access, we can plan your perfect trip anywhere in the world.
IV. Booking & Customization
1What information do I need to prepare before our first consultation?
Please come prepared with your estimated budget (total for the trip), desired travel dates (or date range), the number of travelers, and any 'must-see' or 'must-do' activities you have in mind. This allows us to focus our initial research effectively.
2Can you help me choose a destination that fits my budget and interests?
Absolutely. That is our specialty! Based on your budget, travel style, and interests, we will curate 2-3 distinct itinerary options with transparent pricing and supplier options to help you make an informed decision.
3What are the payment schedule and deposit requirements for a trip?
An initial non-refundable deposit of [e.g., 20% of the total trip cost or a fixed $500] is due upon booking to secure all reservations. The final balance is typically due 60 to 90 days prior to the departure date, depending on the supplier. We will provide a clear, customized payment plan for your trip.
4Can you book only flights, or must I book a full package?
While we specialize in complete, curated packages, we are happy to assist with standalone bookings for clients requiring only flights or only a hotel. Note that our planning fee applies regardless of the booking complexity.
5Can I earn and use my frequent flyer miles or hotel loyalty points?
Yes, in most cases. As long as the booking is made under your name and loyalty number, you can typically earn points. Using points for booking, however, must often be handled directly by you, but we can integrate those bookings into your final itinerary.
V. Travel Documents & Safety
1Do I need a visa or special documents for my destination?
We will provide you with up-to-date, country-specific guidance on all necessary visas, e-visas, and entry forms (like arrival cards). We guide you through the application process and ensure you meet all legal entry requirements well before departure.
2How long must my passport be valid for travel?
Most countries require your passport to be valid for at least six months after your scheduled return date. We check this requirement for your specific destination during the booking process to prevent issues at the airport.
3Do you provide guidance on local customs, tipping, and safety concerns?
Absolutely. Every client receives a comprehensive, personalized Pre-Trip Briefing Document which includes advice on local etiquette, tipping standards, cultural sensitivities, and current travel advisories and safety tips for your region.
4Are there any required or recommended vaccinations for my destination?
We are not medical professionals, but we provide official links and recommendations from organizations like the WHO or national health bodies. We strongly advise consulting your personal physician or a specialized travel clinic for definitive medical advice. Some countries require certain vaccinations before letting you in. ( Yellow Fever,Covid)
5How do I handle currency exchange and what is the best payment method while abroad?
We advise using a credit or debit card with no foreign transaction fees for major purchases and withdrawing local currency from airport or bank ATMs. We will specify the local currency and typical exchange rates in your Pre-Trip Briefing.
6What baggage restrictions and allowances apply to my flight?
Baggage allowances vary significantly by airline, fare class, and route. We include the specific allowance and carry-on limits for every segment of your flight itinerary clearly in your final documents to avoid unexpected airport fees.
VI. Insurance, Cancellations & Changes
1Do you offer or require travel insurance?
Travel insurance is mandatory for all our international bookings to protect your investment and ensure your well-being. We offer comprehensive policies from trusted providers to cover cancellation, delays, medical emergencies, and baggage loss.
2When is the best time to purchase travel insurance?
Immediately after paying your first trip deposit. Many policies require you to purchase insurance within 10-21 days of that initial payment to qualify for crucial benefits like Pre-Existing Medical Condition Waivers and coverage for certain types of supplier default.
3What happens if I need to cancel or change my trip?
Contact us immediately. We handle all communication with suppliers on your behalf, navigating their specific change/cancellation policies to minimize penalties and maximize eligible refunds/credits. Note that our planning fee is non-refundable.
4If a supplier (airline, hotel) cancels or changes my booking, what is your role?
Our primary role is to act as your advocate. We will immediately manage the crisis, working around the clock to find comparable alternatives, secure refunds, or rebook you. You save hours of frustration dealing with call centers—you just call us.
5Are pre-existing medical conditions covered by the travel insurance you offer?
Yes, provided the policy is purchased promptly (usually within 14-21 days of your first payment) and you are medically fit to travel at the time of purchase. We guide you through the simple process of ensuring any pre-existing conditions are disclosed and covered.
6Is trip cancellation due to weather (like hurricanes) covered?
Most comprehensive policies cover cancellation or interruption due to weather-related issues that cause a travel shutdown (like a named hurricane or blizzard). We will review the specific weather clauses of your policy during the selection process.
VII On-Trip Support
1How can I contact you in case of a travel emergency while I am abroad?
You will receive a 24/7 Emergency Hotline Number for our agency and/or our global support partner. This number is monitored constantly, allowing you to reach a travel professional for urgent issues regardless of time zone.
2What if my flight is significantly delayed or canceled while I'm traveling?
Call our emergency line immediately. We will leverage our direct airline contacts and systems to rebook your flight, secure new hotel accommodations, and adjust transfers while you focus on navigating the airport disruption.
3Who do I call if I have an issue with my hotel or an arranged tour?
For immediate, minor issues (e.g., a broken TV), contact the hotel front desk or tour representative first. If the issue is unresolved or major, call your dedicated travel advisor or our 24/7 emergency line, and we will intervene on your behalf.
4Will I receive a detailed, printed itinerary for my trip?
Yes. You will receive a secure, mobile-friendly Digital Itinerary with all confirmations, maps, and flight details, as well as a concise Printed Summary prior to your departure for easy reference.
5Do you provide 24/7 support or only during business hours?
Our planning and booking desk operates during business hours [Mon-Fri, 9 am - 5 pm]. However, our Emergency On-Call team is available 24 hours a day, 7 days a week, 365 days a year to handle urgent situations for clients who are currently traveling.